10-02-2021 08:41 AM. Product: 15-bs289wm. Operating System: Microsoft Windows 10 (64-bit) After upgrading to SSD and current Windows 10 version, webcam cannot be properly installed. It is not identified in device manager as a webcam or imaging device, but it IS identified as "Unknown USB Device (Device Descriptor Request Failed)". Hello @LaptopAnouk. Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver . Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update. The best way to deal with such issues is to uninstall and reinstall the camera driver. You can do so from the Device Manager using the steps below, Open Run by pressing Windows + R. Type devmgmt.msc and press Enter. Expand Cameras, Imaging Devices or Sound, video and game controllers and look for your camera. Faulty drivers or driver conflicts is usually the main reason why your PC integrated webcam is not working due to Windows 11/10 update. To troubleshoot, open Device Manager and see if there is a Go to Cameras or Imaging devices, then right-click on the camera and select Properties. Go to the Driver tab, and from there, choose the Roll Back Driver option. Note that this option won’t be Here are some interesting things I noticed that may or may not make a difference: 1. When looking for solutions online most people were able to find there webcam in the device manager > imaging devices. My webcam is listed under camera in the device manager as hp truevision fhd ir camera and according to the info displayed is working properly. 2. 3. . uninstalled the camera - which was originally located under Imaging Devices in Device Manager and then reinstalled (scan hardware changes) the camera which was now located in the new location under Cameras . The setting Imaging Devices had disappeared. 4. went to the Camera app and Reset it. Here is the kicker, the webcam and microphone work excellent in Skype. Both the notebook microphone and speaker, and headset work fine with the webcam in Skype. No problems at all. As far as playing videos on websites, FB, YouTube, etc., there are no problems. Computer is HP Star Wars Special Edition Notebook, 15-an050nr. PN is N5R61UA IRQ3.